Job Description: Responsibilities, Qualifications, and Necessary Skills
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Are you enthusiastic, energetic, and eager to learn? As a Business Intelligence- Dialler Intern, you'll support our BI analysts and dialler team with data collection, dialler administration, and report development. If you enjoy problem-solving, have great attention to detail, and are a strong team player with good communication skills, this is the perfect opportunity to grow and make an impact. Join us and develop your IT skills in a dynamic, hands-on environment!
Key Responsibilities:
BI Analyst Intern:
- Collect and collate data from various sources, including customer interactions.
- Import and export data using SQL databases.
- Assist with developing and preparing analytical reports.
- Engage with stakeholders to gather reporting and analysis requirements.
Dialler Admin Intern:
- Manage dialler systems in real-time, ensuring optimal agent productivity.
- Monitor campaigns, adjusting dialler settings based on performance.
- Administer and create users on the dialler system, ensuring data accuracy and efficiency.
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You must meet the following requirements to apply:
- Matric with a completed 3-year National Diploma, or Degree in IT, Computer Science, or related field obtained from a public tertiary institution.
- Proficient in Microsoft Office, SQL knowledge is a plus!
- Must be a South African citizen between the ages of 18-35.
- Reside in or around KwaZulu-Natal.
- You must not be currently employed or be part of another internship/learnership program.
- You must not have completed any other internship program through the SETA/ Government.
What We Offer:
- A 12-month paid internship that provides hands-on experience.
- Great working hours - Monday to Friday - 8am to 5 pm
- Valuable experience in a supportive team environment.
- Exposure to cutting-edge tools and technologies.
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